The Corporate Affairs Commission CAC says company registration certificates will henceforth be sent to customers through courier services or electronically to avoid physical contact with clients.
The Registrar General, CAC, Mr. Garba Abubakar, said this while reacting to issues that led to a protest by some aggrieved customers at the Corporate Headquarters of the Commission in Abuja, Nigeria’s capital.
He said the premises of the commission has been overwhelmed with the client due to the ease off of the lockdown as a result of the COVID-19 pandemic noting that this forced the management to take a drastic decision in compliance with the COVID-19 protocols to stop the spread of the pandemic.
According to him, “We are a responsible institutions. We have to abide by government directives, what we have done is to insist on mailing not to have any physical contact with customers any longer”.
“From tomorrow all new certificates will be sent through courier companies and the customers will bear the cost because they are paying for transport or buying fuel to drive themselves to this place, they can as well pay the cost of delivery.
From 10th August every other process will be done by mailing”. He said.
The Registrar General who noted that only skeletal service is being carried out said the Commission will no longer allow outsiders to have access to sensitive documents as practiced in the past but operate based on accepted global standard practices.
“We have been forced to revisit the existing system of dealing with our customers because since the ease of lockdown we have been allowing customers to come to the commission to do their transactions but the crowd is becoming uncontrollable and it appears to negate the Covid-19 protocol issued by the Federal Government”.
“For organizations like ours that registers companies, maintains a record of companies and also issue information to members of the public, it has been quite challenging with this restriction on the number of personnel and the working hours, it is impossible to meet those timelines”. Mr Abubakar stated.
He added that the Commission made a policy that all search reports will now be issued by the commission.
“We try to impress on the customers to understand that this is unusual times and in as much as we want efficient services it is not possible under the present circumstance”. Mr Abubakar added.