MTN Wins Service Excellence Award

MTN Nigeria has been honoured by the Consumer Protection Council (CPC) for its consistent efforts at improving customer experience on its network and for its corporate social responsibility initiatives.

MTN was formally recognised at an awards ceremony, which took place in Lagos recently. The event, which was the maiden edition of the Nigeria Consumer Awards (NiCA) organised by the CPC, followed a very rigorous selection process which included electronic voting by members of the public, surveys from focus groups and collation as well as moderation of results by a panel of judges, which included representatives from the Standards Organisation of Nigeria, CPC, the Nigerian Communications Commission (NCC) and other industry regulators.

At the end of the process, MTN emerged winner in the categories of “NiCA Award for Service Excellence” in the Telecoms category and the “NiCA Award for Corporate Social Responsibility.”