Groups Demand Information on ATM Charges from CBN

 Two civil society groups, the Public and Private Development Centre, have asked the Central Bank of Nigeria to provide them information relating to the Automated Tellers Machines of various banks in the country in a letter dated September 12 the request following “the directive reintroducing charges on ATM withdrawals in the Nigerian banking sector and which was made effective from September 1, 2014.”
The letter entitled ‘Freedom of information request in respect of the reintroduction of charges on ATM withdrawals from other banks’ was addressed to the CBN Governor, Mr. Godwin Emefiele.
The letter was signed by the Chief Executive Officer of the PPDC, Mr. Seember Nyager, in which the groups asked the bank to provide them with the information within seven days.
The letter added, “According to the directive, the cost of N65 per transaction would apply to the cardholder from the fourth ‘remote-on-us’ withdrawal in a month. Considering the need for all banking directives to be made in the national interest, we write to request for documentation that would enable us to properly assess how this decision to reintroduce charges on ATM withdrawals was arrived at.”
The requested information includes the number of ATMs deployed by individual banks in each state; the location of the ATMs deployed by individual bank in each state; records presenting the daily transaction down time on the ATM in each state and records of unfulfilled ATM requests compared to fulfilled ATM requests by individual banks across the country.
The letter also includes accounts on how much each bank in Nigeria has paid/spent to maintain its ATM infrastructure in the last two years and records indicating the amount each bank in Nigeria paid to other banks for remote-on-us transactions in the last two years.
 Information on the number of complaints about the ATM services/transactions disaggregated by banks and records of stakeholder consultation meetings that led to the reintroduction of the ATM charges were also requested by the groups.

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