MultiChoice Pledges to Comply with CPC Order on Customers’ Compensation

MultiChoice, owners of DStv, has pledged to comply with the order of the Consumer Protection Council (CPC) to compensate and provide toll-free lines to its subscribers.

A statement issued on Tuesday in Abuja by the Managing Director of MultiChoice Nigeria, Mr John Ugbe, said the cable company would respect the directive by the Council.

``We wish to assure subscribers of our commitment to continue to cooperate fully with the CPC on the order of Council.

``We will endeavour by all means to meet the order and deadlines where possible,’’ Ugbe said.

According to him, MultiChoice Nigeria will ensure total compliance with the order as it was in the best interest of the company.

``Unlike free-to-air operators, pay television businesses are dependent on subscriptions.

``If we lose subscribers, it will negatively impact on our revenue and ultimately the sustainability of our business.

``It is therefore in our best interest to ensure that customer complaints are attended to and all efforts made to resolve queries in the interests of the subscriber,’’ he said.

Ugbe expressed satisfaction with the professional manner the CPC handled the matter and pledged the company’s commitment to customers-driven service delivery.

``We would especially like to thank the DG and the CPC investigating team for the professional manner in which they conducted the investigation.

``And for their willingness and availability to meet with us to engage on the issues,” he said.

The CPC recently investigated and confirmed allegations of violations of consumer rights levelled against MultiChoice Nigeria in the delivery of its services.

Consequently, it ordered MultiChoice to among other things, provide toll-free lines to its subscribers, release free-to-air channels even when subscription expires and compensate consumers across board for lost viewing time.

On non-availability of popular channels in certain bouquets, the CPC ordered the firm to within 90 days; ensure reasonably equitable spread of popular sports and other channels.

It also directed Multichoice to within 180 days, adopt a technology that supports suspension of service when subscribers are unable to enjoy their service on account of being away for some time.

The CPC added that such request for suspension of service could be done between seven to 14 days and not more than twice in a year with a 72-hour notice to MultiChoice, the News Agency of Nigeria reports.